Kochō (hereinafter referred to as ‘the Inn’) recognizes that protecting and appropriately handling the information entrusted to us by our guests and business partners is an important social responsibility. Accordingly, we have established this Privacy Policy, ensure that it is fully communicated to all employees, and are committed to implementing it faithfully.

Purpose of Personal Information Protection

(1) Information Provided by Guests
The information entrusted to the Inn by guests and other parties may include names, addresses, telephone numbers, email addresses, dates of birth, gender, information entered by guests in forms designated by the Inn, and any other information necessary for the provision of services or business transactions.

(2) Information Collected When Using the Inn’s Website
When guests use the Inn’s website, the Inn may collect information regarding access status and usage of the services. This information may include, but is not limited to, the following:

• Device Information
• Log Information
• Cookies and Anonymous IDs
• Location Information

Use of Information

Information entrusted to the Inn by guests and other parties will be used for the following purposes:

• When it becomes necessary to contact guests for matters such as confirming accommodation reservations
• To provide guests with services and products
• To send surveys for the purpose of improving the Inn’s services
• When the purpose of use is separately specified and disclosed in advance

Handling of Information

(1)Information entrusted to the Inn by guests and other parties will be managed appropriately and with due care. The Inn will take reasonable security measures to prevent risks such as leakage, loss, misuse, alteration, or unauthorized access.
When information is provided via communication networks, the Inn will endeavor to ensure security through the use of appropriate security technologies, such as SSL (Secure Socket Layer) encrypted communications, to protect against interception by third parties during transmission.

(2)In order to improve the quality of the Inn’s services and enhance convenience for guests and other parties, the Inn may outsource part of the handling of such information to external service providers. In such cases, the Inn will provide appropriate instructions and supervision to ensure that these contractors manage the information properly.

Compliance with Laws and Regulations

The Inn complies with all applicable laws and regulations related to the protection of personal information in order to ensure its proper handling. In addition, through internal audits and other review processes, the Inn will continuously improve its compliance program and strive to maintain the highest standards at all times.

Respect for Guests’ Rights

The Inn respects the rights of guests and other parties, and will respond appropriately to requests for disclosure, correction, or deletion of personal information, as well as to inquiries or complaints regarding the handling of such information.

Changes to the Privacy Policy

The Inn may review and revise its practices regarding the handling of user information as necessary, and may amend this Privacy Policy accordingly.
Any changes will be published on this website. The revised Privacy Policy shall take effect from the time it is posted on this website.

Contact Information

For any comments, questions, or inquiries regarding the handling of personal information, please contact us at the address below:
info＠kochou.jp